How Do I Submit a Support Ticket?

If you ever have any issues with our platform, the easiest way to get help is through our Feedback page or over email at hello@socialbee.com.

What information should I send?

Here are some of the details that will help us solve your problem quickly:

The email address of your SocialBee account
The Workspace in which this is happening (only if applicable)
The type of problem you're having (e.g., adding a post, publishing, connecting a profile, finding something, etc.)
The type of profile affected and the name (e.g., SocialBee.io Facebook Page)
The Content Category in which this is happening (only if applicable)
Full-page screenshots of the steps you took when this happened
A screen recording of the issue

We recommend using a platform such as Loom to record your screen and send it to us.

You can share a link in the feedback box in our platform, or download the video and attach it to your message.

You can either use your computer's keyboard combination ( PrtScr for Windows, Cmd + Shift + 3 for Mac).

Alternatively, you can use a browser extension such as Go Full Page.

On our Questions and Feedback page you will be able to add:

Keep in mind that these cannot exceed 20MB in total size.