The Engage Module: Manage Your Comments, DMs, and Mentions
At the moment (more to come soon), you can use SocialBee's Engage Module for:
- Types of interactions: Comments, mentions, and DMs.
- Social Media Platforms: LinkedIn, Facebook, Instagram, X (Twitter), YouTube, Threads, and Google Business Profile.
- Boards: these are “buckets” to organize different brands, platforms, comments, mentions, and so on.
- Streams: this is where you actually see the comments and mentions, and where you'll reply to them.
How do I create an Engage Board?
In order to use the Engage Module, you first need to create an Engage Board. Here's how:
Click on the interactive screen below to see the steps, or scroll down to the written instructions.
Go to your Engage menu.
Click on "+ Add new board” and type in your Board's name.
Click on "Save" to create the Board.
How do I create an Engage Stream?
After you create your Engage Board, you need to create Engage Streams. Here's how:
Click on the interactive screen below to see the steps, or scroll down to the written instructions.
Go to your Engage menu, and make sure you already have an Engage Board created (here's how to do it).
Click on "+ Add new stream".
Select the social media profile you want to generate a Stream for.
Select what kind of interactions you wish to bring to your SocialBee account.
Click on "Save” to create the Board.
Most boards will be empty at first, and it might take up to 60 minutes (from when they are added) to preview your comments, mentions, and so on.
What social media profiles support Engage Streams in SocialBee?
| Social Profile | Mentions | Messages (DMs) | Comments |
| Facebook Personal Profile | — * | — * | — * |
| Facebook Page | ✓ | ✓ | ✓ |
| Instagram Personal Profile | — * | — * | — * |
| Instagram Creator Profile | — | — | — |
| Instagram Business Profile | ✓ | ✓ | ✓ |
| Threads Profile | Coming Soon! | — | ✓ |
| X (Twitter) Profile | ✓** | Coming Soon! | ✓** |
| LinkedIn Personal Profile | — * | — * | — * |
| LinkedIn Company Profile | ✓ | Coming Soon! | ✓ |
| Pinterest Profile | — | — | — |
| Google Business Profile (former Google My Business) |
— * | — * | ✓ (as Questions) |
| YouTube Channel | — * | — * | ✓ |
| TikTok Personal Profile | — * | — * | — * |
| TikTok Business Profile | — | — | — |
* As much as we would love to support Engage Streams for these types of accounts, the social platforms don’t have or don’t provide us with that option via an API.
** X mentions and comments are combined into a single stream called 'Mentions.'
Receive email notifications
Enabling email notifications in SocialBee keeps you informed about new comments, mentions, or DMs.
We send you notifications about:
- Comments/ mentions on a post you follow
- New data that has arrived in your Engage dashboard
- And much more. Learn more about email notifications →
Manage YouTube Comments
In SocialBee, you can publish, reject, and reply to the comments left on your YouTube videos.
💡 Definitions
- Publish: This action makes the comment visible in the comment section of your video.
- Reject: Selecting this option ensures the comment will not appear in your video's comment section.
Navigate to YouTube Studio.
Access the Content Dashboard, and click on Details on each video you want to see comments for.
Scroll down to "Comments and Ratings," and select "Comment moderation" to view all options.
Choose "Hold all" to hold all comments for review.
Save your changes.
