If your payment or subscription renewal is not successful, here are steps to help resolve the issue:

Common reasons why payments fail

• Insufficient funds in your account
• Expired or blocked card
• Transaction flagged or declined by your bank or card issuer
• Temporary issues with our payment processor, FastSpring

Things to check before trying again

1. VPN: Ensure you are not using a VPN when making the purchase.
2. Card Details:

   • Make sure your card’s country matches the selected country in SocialBee. 

     

   • Double-check that you entered all card info correctly, especially the CVV.
3. PayPal Users:
   1. Ensure your PayPal's country and currency match the settings in SocialBee.
   2. Note: Currency must be USD.
4. Account & Card Status:
   • Confirm your account has enough funds.
   • Verify your card is active and not blocked for online or international transactions.
   • Contact your bank to ensure no security restrictions are preventing the payment.
5. Update Payment Method: If your card has expired or changed, update your payment details in your SocialBee billing settings.

After a failed payment

SocialBee’s payment processor will automatically reattempt the payment over the following days.

You don’t need to take immediate action unless you want to update your payment method.

If you’ve checked all of the above and your payment still fails, email success@socialbee.com
for assistance.