At the moment (more to come soon), you can use SocialBee's Engage Module for:

• Types of interactions: Comments, mentions, and DMs.
• Social Media Platforms: LinkedIn, Facebook, Instagram, X (Twitter), YouTube, and Threads.

1. Boards: these are “buckets” to organize different brands, platforms, comments, mentions, and so on. 
2. Streams: this is where you actually see the comments and mentions, and where you'll reply to them.

How to create an Engage Board?

In order to use the Engage Module, you first need to create an Engage Board. Here's how:

Click on the interactive screen below to see the steps, or scroll down to the written instructions.

1. Go to your Engage menu.
2. Click on  "+ Add new board” and type in your Board's name.
3. Click on  "Save" to create the Board.

How to create an Engage Stream

After you create your Engage Board, you need to create Engage Streams. Here's how:

Click on the interactive screen below to see the steps, or scroll down to the written instructions.

1. Go to the Engage menu and make sure you already have an Engage Board created (how-to here).
2. Click on  “+ Add new stream”.
3. Select the social media profile you want to generate a Stream for.
4. Select what kind of interactions you wish to bring to your SocialBee account.
5. Click on “Save” to create the Board.

Most boards will be empty at first, and it might take up to 60 minutes (from when they are added) to preview your comments, mentions, and so on.

What social media profiles support Engage Streams in SocialBee?

These social media profiles support at least one interaction type in SocialBee. 

Any profile not appearing in the table is currently unsupported.

Meta (Facebook and Instagram) message response limitation

• User sends a message to the Page.
• User clicks a call-to-action button like Get Started within a Messenger conversation.
• User clicks on a Click-to-Messenger ad and then starts a conversation with the Page.
• User starts a conversation with a Page via a plugin, such as Send to Messenger or the Checkbox plugin.
• User clicks on an m.me link with a ref parameter on an existing thread.
• User reacts to a message. See Replies and Reactions.

Receive email notifications

Enabling email notifications in SocialBee keeps you informed about new comments, mentions, or DMs.

We send you notifications about:

• Comments/ mentions on a post you follow
• New data that has arrived in your Engage dashboard
• And much more. Learn more about email notifications →

How to reply using the Engage module

The most important feature when you want to engage with your community is, of course, replying to mentions and comments. This is quite easy, as you only need to follow a few steps:

1. Create your Engage Board;
2. Create your Engage Stream;
3. Click on any reply, comment, or message you want;
4. Start typing in your answer;
5. Press Enter.

How to return to the Stream

Once you replied, or if you changed your mind, you will want to return to the stream to check for other comments, replies, and messages. To do this, all you have to do is click "← Take me Back".

How to Iike a comment or mention

Sometimes, a simple like can mean so much to a member of your community! To do this, all you have to do is click the "Like" button for each available mention or comment.

Manage YouTube comments

In SocialBee, you can publish, reject, and reply to the comments left on your YouTube videos.

1. Navigate to YouTube Studio.
2. Access the Content Dashboard, and click on Details on each video you want to see comments for.
3. Scroll down to "Comments and Ratings," and select "Comment moderation" to view all options.
4. Choose "Hold all" to hold all comments for review.
5. Save your changes.