Facebook Permissions

The first time you connect a Facebook Page to SocialBee, you will be prompted to allow us the access necessary to your profile so we can post on your behalf. On this screen, you have the option to change the permissions you give us on your profile. However, when you do that, you remove the necessary steps that allow us to send your post through or connect other pages you might need later on.

When this happens, you will get the "Insufficient Permission" error when trying to post or you won't be able to see certain Facebook Pages you manage in your list. If your error is coming from a Facebook Group, please follow the instructions in this article instead.

What Do I Do If I Can't See All My Pages?

If you want to add a new Facebook Page, but can't see it in your list of managed pages in SocialBee, you need to first make sure you're an admin of the page you want to connect with the Facebook Personal Profile you're logged into.

Once you've checked that but still can't see the page, go to your  Facebook Business Integrations and search for SocialBee. You should be able to see it in your Active tab.

Once you locate it, tick the box on the right side and then press the remove button. You will be prompted to remove the integration and you will have to confirm this with one more click. Once that's done, within seconds, you'll be able to see a popup confirming these changes.

If you tick the "Delete posts, videos or events that SocialBee posted on your timeline" all posts made by SocialBee to all your pages will be removed and it is impossible to get them back. We do not recommend checking this 

Insufficient Permissions Error

If you've ever noticed a post fail with this error message for your Facebook Page, it means that SocialBee does not have sufficient permissions in your Business Integrations.
To fix this, the easiest way to regain them is to completely remove the SocialBee app from your Facebook and reconnect your accounts to SocialBee (make sure you don't have a lot of content assigned to your Facebook profile/page when doing this). To do that, check the checkbox next to SocialBee, and then click on the Remove button at the top. 

Once you've done this, you'll have to come back into SocialBee and reconnect your Facebook account. 

Make sure you don't change any of the requested permissions and you're all set. Happy posting!

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