The first step in getting started with SocialBee posting is connecting your social media accounts. 

What social media networks are supported in SocialBee?

You can connect (and manage) the following social media profiles from SocialBee:

1. Facebook (Profiles, Pages, and Groups)
2. Instagram (Professional either Business or Creator, and Personal Profiles)
3. LinkedIn (Personal Profiles and Company Pages)
4. X (Twitter) (Profiles)
5. Pinterest (Business and Personal profiles)
6. Google Business Profile (Locations)
7. TikTok (Personal and Business Profiles)
8. YouTube (Channels)
9. Bluesky (Profiles)
10. Threads (Profiles)
11. *Universal posting for any network.

Social media profiles' specifications

Follow the table below to see what's supported for each social media network.

Useful resources you may want to check out:

1. Posting via reminders → here.
2. Social media analytics → here.
3. Social media engagement → here.
4. Media files requirements → here.

How to connect a social media profile to SocialBee

• After creating your account, the Onboarding Wizard prompts you to connect your first account.
• If you want to connect more profiles, simply go to SocialBee's dashboard to do so.
• Click on the buttons of what account you wish to connect. 

Common issues when connecting your accounts

1. Facebook connection isn’t working

This usually happens if:

• The Facebook profile you’re using doesn’t have any Facebook Pages connected to it, or
• You don’t have Admin access to the Facebook Page you’re trying to connect. Make sure you have the Admin role in Page Roles / Business Settings before trying again.

2. Instagram connection fails

Typically caused by:

• Your Instagram account being a personal profile instead of a Business or Creator account, or
• Your Instagram profile not being linked to the Facebook Page you want to connect. Set your Instagram profile to Business/Creator and link it to the correct Facebook Page in Settings → Linked Accounts.

3. LinkedIn Page connection doesn’t work

This may happen if:

• You’re trying to connect a LinkedIn Page, but your LinkedIn account only has a personal profile (no Page exists associated with it), or
• You don’t have the required permissions on your Page; you must be a Super Admin of the LinkedIn Page.

4. Google Business (GMB) connection fails

This typically means:

• Your Google account doesn’t have any Google Business locations associated with it, or
• You’re not added as an Owner or Manager for the business. Check Google Business Profile Manager to confirm the location exists and that you have the correct role.

If you’ve followed all the instructions for connecting a social profile to SocialBee but the account still doesn’t appear, here are the recommended steps to troubleshoot the issue.

1. Confirm you’re logged into the correct social profile

Before reconnecting, make sure you’re logged into the correct account on the social platform.
Sometimes the wrong profile is active in your browser, which prevents SocialBee from detecting the right one.

2. Clear your browser cache and cookies

Cached sessions can interfere with account detection.
Try clearing your browser’s cache and cookies, then restart the browser and attempt the connection again.

3. Disable browser extensions temporarily

Extensions—especially ad blockers, privacy tools, or script blockers—can prevent permissions from loading correctly.

4. Try a different browser

Some browser settings or extensions might still cause issues.
Testing the connection in another browser (Chrome, Firefox, Safari, Edge) helps rule out browser-related problems.

5. Check social platform permissions

Social networks may require you to grant specific permissions to SocialBee.
Make sure:

• All required permissions are enabled
• Nothing is restricted or partially authorized

If permissions were previously denied, the profile may not appear until they’re corrected.

6. Confirm the page or profile role

If you’re adding a Facebook Page, Instagram account, or LinkedIn Page, ensure you have the required admin or management permissions on that platform.
Without the correct role, the profile will not appear inside SocialBee.

7. Try connecting in incognito/private mode

Incognito mode disables most extensions and cached sessions automatically.
If the profile appears here, the issue is likely related to your browser environment.

8. Contact our support team

If you’ve followed all the steps above and your account still doesn’t appear, reach out to us at success@socialbee.com. Please include:

• The platform you’re trying to connect
• Screenshots of the steps you completed
• Any error messages you encountered

Why may Instagram analytics or engagement features not be available?

If you notice that your Instagram analytics, engage, or tags are not working in SocialBee, it’s usually related to how your Instagram account is set up.

Common reasons why this happens:

1. Instagram Professional Account Without a Linked Facebook Page. Analytics, tagging, and the Engage dashboard are only available for Instagram professional accounts that are linked to a Facebook Page.
   If your account isn’t linked, these features will not appear in SocialBee.
2. Account Not Reconnected After Linking
   After linking your Instagram account to a Facebook Page, you need to connect it via Facebook to reflect these changes.

How to enable anlaytics, engage, and tagging for Instagram:

1. Make sure your Instagram professional account is linked to a Facebook Page.
2. Log in to SocialBee and reconnect the Instagram account as a new account through the dashboard via Facebook.
3. Once reconnected, analytics, tagging, and the Engage dashboard will be available.

Posting to X (Twitter) via Reminders

If you have a Lifetime License, your tweets will be automatically set to publish via Reminders.

In your category view, right next to the X (Twitter) profile icon, you will see a mobile phone. This indicates that your post will be sent via Reminders.

How to disconnect a social media profile from SocialBee

Find out how to disconnect a profile from SocialBee by accessing this article.

How to change the timezone of a profile in SocialBee

If you're posting for a global audience, this is a key step in ensuring you're sharing at the right time.

To change the timezone of a profile, follow these steps:

• Go to SocialBee's dashboard.
• Navigate to "Social Accounts".
• Click on each profile's “Timezone” box and select the preferred timezone.